Get more information on payments

Payment security 

We use a range of industry leading payment solutions to process your payment securely and safely during the online checkout process. These payment solutions and our own checkout systems utilise strong encryption, the latest security and fraud prevention tools and are PCI-DSS compliant, so you can be assured payments are always safe and personal details are never compromised. 

Payment methods 

Fruugo accepts a variety of payment methods depending on the country from which you are shopping. The methods accepted will display on the product pages while browsing and in the checkout. 

These include:

  • Paypal
  • Visa
  • Mastercard
  • American Express
  • Klarna
  • Apple Pay
  • Google Pay
  • Mobilepay
  • iDEAL
  • Afterpay
  • Clearpay
  • BLIK
  • Discover
  • Diners
  • Bancontract Mobile
  • Trustly
  • Sofort
  • Cartes Bancaires
  • Online Banking PL
  • Oney
  • Alipay
  • China Union Pay
  • JCB

We attempt to take payment when your order is placed, in this event you will receive an order number and an email confirmation immediately. However in some circumstances the payment may be authorised pending additional security checks, in this event you will be sent an order confirmation email once the payment is approved and settled (usually within 24 hours).

Please be advised that if you are using Multibanco to pay for your order and there is a need to process a refund, we are unable to process this to the original payment method. If this is the case, a member of our team will be in contact with you to process this to an alternate payment method.

Payment issues and declined payments 

We are unable to disclose any specific information regarding declined payments. General decline reasons would be as follows;

  • Expired Card
  • Invalid Card Number
  • 3D Secure authentication failed
  • Insufficient funds
  • CVC Declined
  • Restricted Card
  • AVS Declined (The billing address data the shopper entered is incorrect)

If you are experiencing an issue with a declined payment then we suggest that you contact your chosen payment method provider directly for more information. Here are some useful details for Klarna and PayPal:

Klarna Customer Service

Local rates: +44 (0) 20 300 50833 Freephone: +44 (0) 808 189 3333 

customer.service@klarna.co.uk 

PayPal Customer Service

Freephone: +44 (0) 800 358 7911

https://www.paypal.com/uk/smarthelp/contact-us?email=privacy

Acceptance of your order

Acceptance of your order will only take place once the retailer has dispatched your goods. The processing of your payment and acknowledgement of your order does not constitute a legally binding contract. Prior to dispatch of the goods, Fruugo and/or the retailer has the right to decline your order for any reason.